Hi support,
I’m getting the following Error when I try to create a png image of a plotly graph in a word document using the kaleido engine:
report = self.get_total_report(params, type_of_calc_list, entity_id)
File "/home/user/src/app/SheetPileCompression/controller.py", line 558, in get_total_report
image_for_report=True
File "/home/user/src/app/applib/use_cases/views_in_sheetpilecompression.py", line 297, in present_result_graph_compression
return io.BytesIO(fig.to_image(format='png', engine='kaleido', width=1000, height=800, scale=1.0))
File "/usr/local/lib/python3.7/site-packages/plotly/basedatatypes.py", line 3766, in to_image
return pio.to_image(self, *args, **kwargs)
File "/usr/local/lib/python3.7/site-packages/plotly/io/_kaleido.py", line 145, in to_image
fig_dict, format=format, width=width, height=height, scale=scale
File "/usr/local/lib/python3.7/site-packages/kaleido/scopes/plotly.py", line 154, in transform
figure, format=format, width=width, height=height, scale=scale
File "/usr/local/lib/python3.7/site-packages/kaleido/scopes/base.py", line 293, in _perform_transform
self._ensure_kaleido()
File "/usr/local/lib/python3.7/site-packages/kaleido/scopes/base.py", line 182, in _ensure_kaleido
shell=sys.platform == "win32"
File "/usr/local/lib/python3.7/subprocess.py", line 800, in __init__
restore_signals, start_new_session)
File "/usr/local/lib/python3.7/subprocess.py", line 1551, in _execute_child
raise child_exception_type(errno_num, err_msg, err_filename)
PermissionError: [Errno 13] Permission denied: '/usr/local/lib/python3.7/site-packages/kaleido/executable/kaleido'
The filestream io.BytesIO(fig.to_image(format='png', engine='kaleido', width=1000, height=800, scale=1.0)) of a plotly figure always worked for us in the past, but now it seems to fail on downloads that have worked before.
I’ve tried to set the kaleido and plotly package to previous versions, but this does not seem to do the trick.
Any ideas?