App could not be reached

Which tool versions are you using?

SDK: v14.20.0
Platform: v24.x.x (can’t see since the page won’t load)
Python: v3.11
Isolation mode: docker

Current Behavior

One of our apps doesn’t load. We see the same issue in another app that uses the same code. Other apps don’t have this issue. It shows this message:

Expected Behavior

A loading app.

Context

The latest version was published on July 22. We now experience this problem and the audit logs suggest the problem might already exist since July 24. The logs definitely show that the app still worked on July 23. It works when you start the app in the dev environment, but redeploying didn’t fix the issue.

Hi Floris,

Could you DM me with a link to the App’s detail page? Then I can perform a more pinpointed investigation.

Kind regards,

Hi Kevin, thanks for your response! I’ve sent you the application link.