'Unauthorized' error using convert_word_to_pdf(

🚀 Support (Q&A)
1

Hi,

I get the this error when I try run convert_word_to_pdf().

image
image859×51 3.86 KB

Do you know why this is? I’ve turned off our office firewall to test as well.

Thanks

2

Hi @charlie.mottmac , can you provide some more information on what happens inside the function download_report? In order to see where the problem might be it would also be very helpful to see what parameters you feed into convert_word_to_pdf, where those parameters come from and what their types are

3 
    def download_report(self,params,entity_id,**kwargs):
        result = self.create_report(params,entity_id)
        storage = Storage()
        try:
            # Add docs to a zip file
            zip_dict = {}
            report = result[0].read()
            self.set_time()
            storage.set('pdf_data', data=File.from_data(report), scope='entity')
# WORD DOC IS MADE (UP TO HERE WORKS)
            pdf = convert_word_to_pdf(report)
            zip_dict[params.intro_step.report_name + ".pdf"] = pdf
            zip_dict[result[1]] = result[0]
            for child in API().get_entity(entity_id).children():
                    child.delete()
            return DownloadResult(zipped_files=zip_dict, file_name=params.intro_step.report_name + ".zip")
        except Exception as err:
            if len(API().get_entity(entity_id).children()) < 1:
                raise UserException("You haven't uploaded any images. Click the back arrow in the top left corner and 'create' images for the report.")
            else:
                raise UserException(err)
4

@charlie.mottmac it seems unlikely that the error is raised when hitting the line with convert_word_to_pdf. Authorization problems might arise when you try to perform an action that you are not authorized to perform. This may be for example:

  • Accessing an entity that you may not access according to the user management settings from the application
  • Deleting an entity that you may not delete

Can you verify that you indeed have the right permissions to delete the entity?

5

Certain it is happening at the convert to pdf stage. I’ve tested with removing the code to delete the entities, still no luck. It did work previously without any issue

6

@charlie.mottmac ok, thnx for checking. In that case there must be something about the authorization of the file itself. Could you remove the try-except clause, and check what the actual error message is? Furthermore, what is the type of result[0]? You can find out by:
print(type(result[0]))

I will raise this issue with our platform team. If it is a bug in the convert_word_to_pdf function, with the information above they will hopefully be able to replicate the issue. Thanks for your help!

7

@charlie.mottmac

I noticed that you use the read() function withoud a context manager. I believe this is implicitly opening the file (you should close it manually after reading it, ór use a context manager. Maybe this could be the cause of your autorization problems.

Kind Regards